The items to be auctioned are put on display. For example, a chamber of commerce may have solicited goods and services from people in the community for sale at an annual chamber banquet or other event. If you’re interested, you simply browse through the offerings. Find something you like? Bidding is easy. You just pick up a pen and write down your name along with what you’d pay for that item

The point is that you’re not bidding “in the dark” like sealed bid auctions. In that case, you submit your bid in writing in a sealed envelope. The envelope is opened and the highest (or lowest, as the case may be) bidder is notified. But in silent auctions, you have the opportunity to see what someone else bid on a particular item. Often, you can even see who submitted that bid, though some silent auctions assign numbers for your bidding to ensure anonymity.

If you enjoy auctions, there are some real pros and some cons to silent auctions. One of the biggest pros is that there’s no need to stand around and wait for the item you’re interested in to come around – a process that sometimes takes hours. Instead of waiting until the auctioneer comes to that item, you can just walk around and bid on whatever catches your eye.

If you think that the excitement of bidding against another bidder is absent from silent auctions, think again. The bidding can sometimes become fierce with several people “guarding” the item they are bidding on to watch for opposing bidders. When that happens, the people who are most interested in the item may get into a “silent” bidding war, just as in a traditional auction. One will barely wait for another to move before placing a new bid.

One negative of the silent auctions is that you have to watch an item you’re interested in. Typically, there will be a notice that the auction is about to draw to a close so that you have one last chance to check the status of your bids, and to make one last bid.

Another negative is that it’s more difficult to make small increment bids that really count. The best way to scare off other bidders and potential bidders is to simply make a large jump in your bid amount.

Silent auctions can be a good way to raise money, and can be incredibly fun for the bidder.

To get more information about Silent Auction visit www.bestsilentauction.info.

Communicate.

Tell the buyer that you don’t think that feedback was fair, and give them a list of the things you’ll do in exchange for them withdrawing it. You can offer refunds, replacements, or even to ‘compensate them for their time’ (that means bribe them), depending on how desperate you are. If they agree, you can go through the mutual withdrawal process detailed below.

Respond.

Leave a comment under the negative feedback explaining what happened – this at least minimises the damage it will do to your reputation if anyone looks at it. Remember that you can more-or-less write whatever you want, as there is no facility for the buyer to respond to your response – and anything you write will show up on their ‘Feedback Left for Others’ page! If you’re a little devious, you can make them look very bad.

Retaliate.

However much you’re not supposed to do it, you really shouldn’t let a buyer leave you negative feedback without leaving them a negative in return. Be polite and factual, saying something like “buyer did not give me a fair opportunity to fix their complaint” (note that this is one of the reasons why you should always leave feedback second, or not at all). This might not be the ‘nicest’ way to do business on eBay, but it’s the only realistic way to protect your flawless reputation.

Don’t be worried: retaliatory feedback is not against eBay’s rules, however much it should be. Anyway, you’re not just doing this for revenge – it’s essential for the next step.

Try for a Mutual Withdrawal.

Since the buyer probably won’t want a negative response or feedback comment on their record, you can do a simple “I’ll take away my negative if you take away yours” deal. This is called mutual feedback withdrawal, and the process can be started at this page: http://feedback.ebay.com/ws/eBayISAPI.dll?MFWRequest.

This will cause eBay’s system to send an email to your buyer, asking them if they agree to withdraw their feedback in exchange for you withdrawing yours. You should get them to agree before you press the button, though, because you can only use it once per transaction.

Use Dispute Resolution.

You and the buyer can take your feedback dispute to SquareTrade, where you can both give your side and they will cancel feedback that they feel is unfair – they are far more responsive than eBay. Be aware that this costs about $20, but it has the advantage that if the buyer doesn’t respond to the process then their feedback will be removed automatically.

Of course, at some point you might find yourself with an even worse buyer than one that just leaves negative feedback – they might refuse to pay, or harass your other buyers. Our next email will tell you how to get in touch with eBay’s ‘Safe Harbor’ team, and what they can do for you.

Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.

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